All Direnzo watches include a two years international transferable warranty.
Direnzo watches warrants that your watch will be free of defects in material and workmanship for a period of two years from the date of purchase. If you discover a defect in material or workmanship within the warranty period, we will, at our sole discretion, repair or replace your watch without charge to you, subject to the following conditions:
1. The watch was purchased from our retail site or authorized dealer.
2. The damage or malfunction is the result, in our sole opinion, of a defect in material or workmanship and not the result of an accident or owner negligence.
3. The International Warranty Card included with your watch at the time of purchase is submitted with the watch when presented for a warranty claim.
4. Shipping costs incurred in the process of presenting the watch for a warranty claim (including but not limited to postage, insurance and packing materials) are the watch owner’s responsibility.
A few examples of issues that are not considered defects in material or workmanship include: Normal signs of wear such as scratches on the case, crystal, bezel or bracelet; discoloration or signs of wear on leather or nylon straps; water intrusion that results from a failure to secure the screw-down crown or caseback.
Your Direnzo watch includes an instruction manual with a number of guidelines for proper care and use. Please read it carefully to avoid misuse or improper care.
It’s our genuine hope that your Direnzo watch will be with you for life. If you encounter a problem with your watch, we’ll do our best to help. Out of warranty repairs will be subject to a reasonable service charge.
Most basic repairs will be completed in 2 to 3 weeks, while more complicated repairs (movement overhauls or dial refinishing, for example) may require 4 to 6 weeks.
To send your watch for service or repair, download the Service Order Form below and follow the included instructions. If you have questions, please CONTACT US via the contact page for assistance.