Impressum
Direnzo Watches Sarl
Rue du Prê Jérôme 23
1205, Geneva, Switzerland
info@direnzowatches.com
+41 76 459 2723
Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, show no signs of scratches, and be in the same condition as when you received it (with all plastic protectors, especially the one that wraps the bracelet). It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. The refund will also be less the cost of shipment and import duties upon receiving in Switzerland. Return shipping is at the customer’s expense. Refund of costs associated with the import of your watch is not possible.
Where we receive a watch and find signs of wear, adjustment or that the watch is not in its original packaging we will either return the watch to you or calculate an appropriate refund based on the cost of returning the watch to saleable condition.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. A 4% fee will be deducted from your refund due to payment gateway service involved on your transaction, refund will also be less the cost of shipment and import duties upon receiving in Switzerland. Import duties are not refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@direnzowatches.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@direnzowatches.com
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.